# We'd Love to Hear From You
Have a question about our products or your order? Our customer support team is here to help.
## Customer Support
**Email:**
support@oukmao.com
(Temporary contact email: oukmaouk@gmail.com)
**Business Hours:**
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We typically respond to all inquiries within 24 business hours.
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## Order Support
For faster assistance, please include the following information when contacting us:
- Order Number
- Your Name
- Email Address
- Description of your issue
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## Before You Contact Us
You may find the answer you're looking for on our:
• FAQ
• Shipping Policy
• Refund Policy
Thank you for shopping with OM Aquarium.