Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with OM Aquarium. We are committed to processing and delivering your order safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be longer during holidays or periods of high order volume.
Shipping Destinations
We currently ship to the following countries and regions:
- United States
- United Kingdom
- Germany
We are continuously expanding our shipping coverage and may add more destinations in the future.
Estimated Delivery Time
Orders are shipped directly from our fulfillment partners in China.
Estimated delivery times are:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Germany: 7–15 business days
Delivery times are estimates only and may vary due to customs clearance, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.
Free shipping promotions may be available on selected products or during special events.
Order Tracking
After your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 2–5 business days to become active after shipment.
Customs, Duties & Taxes
For international shipments, customs duties, VAT, import taxes, or other government fees may apply depending on your country's regulations.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
OM Aquarium is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you need to update your address, please contact us immediately before your order is shipped.
Lost or Delayed Shipments
If your package is delayed or appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and provide assistance whenever possible.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
We will review your request and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions about shipping, please contact us:
OM Aquarium
Website: https://oukmao.com
Email: oukmaouk@gmail.com