# Frequently Asked Questions
## How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.
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## Which countries do you ship to?
We currently ship to the United States, United Kingdom, Germany, and many other countries worldwide.
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## How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package at any time.
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## What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
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## Can I return my order?
Yes. We offer a 30-day return policy for eligible items. Please refer to our Refund Policy for full details.
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## What should I do if my item arrives damaged?
Please contact us within 48 hours of receiving your order and include photos of the damaged item. We'll work quickly to provide a replacement or refund.
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## Are your products suitable for freshwater and saltwater aquariums?
Most of our products are suitable for freshwater aquariums. Product compatibility is listed on each product page. Please check the product description before purchasing.
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## How do I contact customer support?
You can reach our support team anytime at:
support@oukmao.com
or
oukmaouk@gmail.com
We aim to respond within 24 business hours.
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## Can I cancel my order?
Orders may be canceled before they are shipped. Once an order has been dispatched, please refer to our Refund Policy.
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## Do you offer secure checkout?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal information is protected.